Microsoft Dynamics is a Customer Relationship Management (CRM) system. Dynamics helps streamline processes in sales, marketing, service, and other areas of an organization, by allowing them to access a wealth of customer information from one system.
Aggregated data allows organizations to develop, retain, and improve customer relationships by optimizing the storage and accessibility of customer information. Companies use this information to track ROI, increase sales and marketing efforts, track customer tickets, and more.
Dynamics 365 provides a customizable solution designed to suit the needs of any organization. Learn more about the power of Dynamics and how this CRM can help transform customer management at your organization—enroll in a New Horizons Dynamics course today.